March 27, 2020
First and foremost, I hope that everybody is doing well and staying healthy. Resource Computer Solutions continues to care for our clients and provide the services that you depend on.
During the last few weeks, we have seen more changes in procedures and protocols than ever before. Companies with solid infrastructure and business continuity plans have been able to make the transition without too much interruption. The need to monitor and maintain your infrastructure and technology systems is critical in moving through this crisis. It is encouraging to hear how many of these changes are allowing companies to keep their business moving forward and the positive impact these changes will have when they return to regular operations.
However, with all these new protocols there are also new cyber-attack vectors. Cybercriminals are looking for potential targets as companies are updating their operating procedures. If you have not completed a cybersecurity evaluation and implemented best practices, now is the time to put that towards the top of your list. With many employees working from home the same cybersecurity principles that apply when they are in the office must be implemented from their remote workspaces. There are additional considerations to be evaluated which address these new risks with employees accessing data from home. We have posted some guidelines for remote workers to help mitigate these risks, but every company is unique and may have additional security needs to maintain security and compliance.
It is probably going to take a couple of weeks before technology items are more readily available. It is difficult to find new hardware, especially items that are critical for working from home, like laptops. If your business needs any hardware let your client manager know and we will do everything we can to track down the equipment.
With many offices sitting empty or with fewer employees the need for a protective watch over businesses has increased. There are camera systems designed to notify you when they pick up movement and have live video accessible from any of your devices, like your phone. We have put together solutions ranging from inexpensive and temporary to something more permanent to provide remote video of your office.
We continue to post resources on our website to assist our clients with all the changes and challenges that the COVID-19 situation has created.
Chief Executive Officer
March 20, 2020
At Resource Computer Solutions, our clients come first. That is a constant that you can count on. Information technology service is an “essential service” and as such Resource Computer Solutions is open and will remain open throughout this crisis to provide service to our clients and community. We continue to watch the ever-changing recommendations of local, state, and federal governments, which include the sanitizing protocols as laid out by the CDC for the workplace.
The key to any business continuity plan is effective communication. Our client managers will be reaching out to all clients on a regular basis to check in and ensure that we are providing the services necessary to keep your business functioning. Do not hesitate to call or email your client manager or our office, (909) 949-9159, if you need anything.
There are several challenges that the current crisis has created. Communication services like texting and cell phones are a little sporadic at times. We have seen some of the distance learning platforms struggle to keep up with the increased volume. We are working with our clients to come up with plans to function. With all the moving pieces it is essential to have multiple plans ready to address any outages or a service becomes unstable.
Another issue is acquiring equipment for work-from-home employees. Items like laptops, webcams, headsets, keyboards, and mice are taking a few days to acquire except in very small quantities. As retail stores are closing, they will become even more difficult to acquire.
We are posting resources daily on our website that our clients have found helpful.
Each day brings new challenges but know that you are not in this alone. Resource Computer Solutions is here to support you and your business.
Timothy A. Coates
Chief Executive Officer
March 13, 2020
At Resource Computer Solutions, our clients come first. As a partner to you and your business, we continue to monitor the impacts of Coronavirus (COVID-19) and take the health and safety of our employees, clients, and communities very seriously. With the rapidly changing health concerns we wanted to provide an update on our operations as well as share information that can help you navigate the current developments. Resource Computer Solutions has a robust business continuity plan and the ability to provide our services remotely. We have implemented the necessary systems to make sure that our clients’ technology needs will be addressed throughout the crisis. Communication with your client manager is essential to keeping your business functioning in an environment that seems to be changing each day.
We want to respect all health and safety protocols that our clients have already or are planning to implement. We are providing onsite services to clients, unless asked not to. Our technicians have been instructed to follow the CDC protocols recommended for the workplace, https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html.
Planning for a Possible COVID-19 Outbreak in the US (CDC website, March 13, 2020) The severity of illness or how many people will fall ill from COVID-19 is unknown at this time. If there is evidence of a COVID-19 outbreak in the U.S., employers should plan to be able to respond in a flexible way to varying levels of severity and be prepared to refine their business response plans as needed. For the general American public, such as workers in non-healthcare settings and where it is unlikely that work tasks create an increased risk of exposures to COVID-19, the immediate health risk from COVID-19 is considered low. The CDC and its partners will continue to monitor national and international data on the severity of illness caused by COVID-19, will disseminate the results of these ongoing surveillance assessments, and will make additional recommendations as needed.
Many organizations are looking to reduce in-person meetings and some have employees working from home. We can assist to develop a plan and provide the various systems and training for employees to access resources remotely and maintain communication with other employees, vendors, and clients. The situation at hand requires accelerated implementation. We have already worked with clients to implement solutions that typically take weeks in just a few days.
We have seen a drastic change in the supply chain in the last week and don’t expect that to return to normal for some time. We will do our best to acquire any needed hardware and look for alternatives when items are not available. We will be calling on our distributors that we have long-standing relationships with to assist in emergencies. We have spoken with a few clients to see if they would be interested in selling their spare equipment that could serve the needs of other clients temporarily.
In the weeks ahead, we know that you will need RCS to support you and your business, and we will be there. Thank you for trusting us with your IT services, and please reach out to your client manager with any questions. We remain fully committed to supporting you and your company through these challenging times. We will share periodic updates as the situation continues to unfold.
Timothy A. Coates
Chief Executive Officer